Cristina Paleari, Healthcare & MedTech UX & Service Designer

End-to-end design for regulated Healthcare and MedTech

10 years leading UX research, service design and product design for connected therapy platforms, medical devices and clinical workflows. From hospital wards to high fidelity delivery, making complex care ecosystems work for real people.

Current project: Johnson & Johnson

Milan, Italy · open to relocation

Three moves I bring to every engagement

Empathize

Focusing on understanding the needs, emotions, and behaviors of users by putting myself in their shoes.

Connect

Connecting the dots in complex ecosystems to see the full picture and design seamless experiences that meet business goals.

Orchestrate

Orchestrating experiences to harmonize touchpoints and interactions across the customer journey.

Clinical complexity, real patients, measurable outcomes

A selection of work across healthcare, MedTech and destination experiences. Detailed case studies are available on request.

Client

Fresenius Medical Care

Role

UX Designer Lead

Duration

Jan 2023 · Oct 2025

Team

4 designers across 2 workstreams

Healthcare · MedTech

Redesigning a remote therapy management platform for home dialysis

Leading cross-project design in Agile environments, navigating client-team dynamics and managing ambiguity within a regulated MedTech environment targeting EMEA and NA markets. Contributing to prioritization, strategy and user testing, collaborating with product owners, project managers, development teams and clinical stakeholders while mentoring product designers.

12Countries involved in research

30+Cross-functional stakeholders

UX strategyRegulated MedTechTeam managementAgile

View case study

Client

Fresenius Medical Care

Role

Senior UX Designer

Duration

Apr 2020 · Aug 2022

Team

3 designers

Healthcare · MedTech

A digital ecosystem for home dialysis product ordering across EMEA

Crafted design roadmaps and coordinated UX/UI work, managed research initiatives and engaged in hands-on service and UX design for a collaborative order and delivery ecosystem serving nurses, patients, doctors, customer service, support and sales agents.

70%Reduction in manual actions

85%Reduction in paper-based interactions

Service designEcosystemUX researchTeam management

UX Design Awards · Product 2022ADI Design Index · Service Design 2022

View case study

Client

Acteon Group

Role

User Experience Designer

Duration

Feb 2017 · Apr 2020

Team

3 designers · PM, PO, 4 tech/engineering

MedTech

CX discovery for a new intraoral scanner, research-led design before market entry

Conducted user research with dental professionals to inform interface design and device interaction flows within a clinical, regulated setting. Designed the user experience for a new intraoral scanner to expand the company's portfolio, from competitor analysis to the Experience To-Be.

5Dentists interviewed and shadowed

3Dental labs shadowed

CXClinical researchRegulated settingStrategy

View case study

What colleagues and clients say

One of the most thoughtful and capable design leaders I've had the chance to collaborate with. What sets her apart is her ability to see the bigger picture: she actively connects the dots across domains to create more cohesive, unified experiences. She leads her team with intention and care, holding a high bar for both quality and collaboration.

RDDirector Product Owner, Fresenius Medical Care

She became a true inspiration to me. Her dedication to thorough research and clear communication with all stakeholders ensures every project runs smoothly. Working side by side, I learned a lot about systems thinking and navigating complexity from her.

CLProduct Designer, Fresenius Medical Care

An incessant drive to craft deliverables, tools, workshops and co-design experiences that allowed clients to truly understand what service design is about. Her work was always thoroughly thought out and structured, visually impeccable, and fun to engage with.

SBService Design Director, Design Group Italia